About Windsor Management Services

A division of Windsor Capital Group, Windsor Management Services is a top-performing hotel management company that owns and operates full-service, focused, upscale branded hotels throughout the United States. In addition:

From the Team...

"Our employees' are our business. We hire the finest people in the industry to provide extraordinary service for all of our guests!"



Patrick M. Nesbitt

Chairman

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• We are a private commercial real estate development firm and hotel management company in Santa Monica, California
• We are a vertically-integrated company with a scalable hotel management protocol
• Our hotel management team with over 230 years combined hotel management experience that consistently out performs the competition.
• We have expertise in working with top hotel brands and various ownership groups in competitive markets coast-to-coast

Our Mission

Our primary mission is to exceed the expectations of our partners, our employees and our customers. We serve these three groups in the following ways:

• Mission To Our Partners and Property Owners
  To be relentless in our focus to generate top line revenue, bottom line profits and to create exceptionally satisfied guests by capitalizing on our 30+ years of success in superior hospitality management.
  
• Mission To Our Employees
  To respect and treat them as we want them to treat our guests they serve and to provide them with the necessary tools to maximize their job performance and endless opportunities of advancement.
  
• Mission To Our Hotel Guests
  To create an environment where the employees ask for permission to say no versus yes to serve our guests. To make one guest happy at a time resulting in a lifetime of returning customers.

Our Culture

• Importance of Culture
  We promote our WCG culture throughout the organization, training the basics and then enhanced training from there. 
  
• Talented Team Members
  All our successes start with hiring the right people. We hire leaders in hospitality.
  
• Celebrating Success
  We also remember to reward and celebrate success.
  
• The Customer's Voice
  We live by the mantra: If we take care of our customers, they will take care of us.